SERVICES

Tailor-made solutions for every hotel venture.

JRD Damas is dedicated to implementing management plans, consulting, services and restructuring for ventures in development, operations, controllership, human resources and IT, with the aim of making hotel ventures more profitable and competitive. Consulting is delivered on-site and online — always individually and tailored to each client.

SERVICE 01

Corporate Governance – Advisory Board

Ongoing advisory for condominium syndics, owners, shareholders and investors, through recommendations and follow-up regarding the guiding principles and policies defined for effective monitoring of executive management, focusing on maximizing results and asset interests.

  • Support to the Advisory Board and to investors
  • Monitoring of executive management and results
  • Timeshare and SCP ventures
  • Management information for decision-making

SERVICE 02

Audits

Internal hotel audits examine how internal controls work and, especially, the quality and security of records — helping to eliminate waste, simplify tasks and give managers information on how operations are developing. We locate suspicions and possible misconduct, whether through bad faith or inexperience, and show how to avoid them.

  • Hotel and operational audit: standards, procedures and risk areas
  • Financial audit: consistency of recorded facts and information
  • Tax and accounting audit: appropriate and less costly tax liabilities
  • Guest accounts, reversals, transfers, FNRHs (national guest registration forms) and records

SERVICE 03

Economic and Regional Feasibility Studies

Solutions for setting up hotels and inns throughout Brazil, through market and economic feasibility studies with geomarketing solutions for each location, target audience and region. Used when the entrepreneur owns a plot of land or a property and wants to build or open a hotel — from small inns to large resorts and luxury hotels.

  • Market research: target audience and competition
  • Marketing and business planning (mission, vision, SWOT, timeline)
  • Financial planning: costs, break-even point, average ticket and cash flow
  • Operations, administration and management: standardized procedures

SERVICE 04

Implementation and Pre-Opening Advisory

After the feasibility study, we develop an implementation project that can cover all areas of the business. During the construction and fit-out phase, we start pre-opening activities with a pilot management team that coordinates the set of activities until the unit’s full, definitive opening.

  • Marketing and advertising plan, rate cards and pre-sales
  • Operating and administrative manuals; computerization
  • HR policy, job and salary plan, recruitment and training
  • Licensing, outsourcing of spaces, F&B, decoration and soft-opening

SERVICE 05

Human Resources

For your business to operate with quality and have satisfied customers, it needs a motivated, high-caliber team. Headcount planning defines the number of people needed to get the hotel running with no service failures — and the ideal quantity and quality of equipment.

  • Recruitment and selection
  • Benefits
  • Advisory on outsourcing of services and cooperatives
  • Headcount and equipment planning

SERVICE 06

Operational Training

Training for hotels across the widest range of hospitality roles, respecting each employee’s individuality. Each training is unique, with practical examples focused on the needs identified in your hotel. In every contact with the guest, your staff will have the chance to shine and build a bond of respect and loyalty.

  • Front desk, reservations, housekeeping and room attendants
  • Leadership, phone and in-person service, personal appearance
  • Bell service, concierge and night audit
  • Food hygiene and handling, leisure and recreation

SERVICE 07

Procedures Manual and Operational Support

Every hotel operation needs standard operating procedures for service and operations. We evaluate the tasks performed in the lodging area and, together with the owner or manager, establish more effective, efficient and simple methods. We are against robotization, clichés or canned scripts: we seek standardization with a personal touch.

  • Front desk: reservations, service and personal appearance
  • Housekeeping: checklists, spreadsheets and minibar
  • Breakfast: menu, layout, handling and hygiene
  • Greater management control, fewer errors and better perceived quality

SERVICE 08

Organization Chart and Job Descriptions

We analyze the current organization chart, identifying unnecessary or missing positions and better organizing the structure of the hotel’s teams. The organization chart is the graphic representation of the business — it works as the hotel’s blueprint — and clearly illustrates each department and its staff, clearing up questions from guests, partners and suppliers.

  • Diagnosis of the current structure
  • Job descriptions and responsibilities
  • Faster understanding of the business areas
  • Transparent structure, without making operations rigid

SERVICE 09

Monthly Advisory

A recurring service for those who need ongoing support in a given area. It is a great option for those who have just started out in business and do not yet have enough time, knowledge or manpower to carry out all the day-to-day activities and tasks of the hotel or inn.

  • Cash flow
  • Standard Operating Procedures
  • Cost control
  • Hotel management

With low investment and a sure return.

Our specialists are ready to enable solutions suited to each type of hotel venture.

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